Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to SERVICE INFORMATION for information regarding Ford-specific diagnostic practices.

NOTE: The Tire Pressure Monitor (TPM) module may also be known as the Radio Transceiver Module (RTM).

Condition	Possible Sources	Actions
All door locks are inoperative	Fuse Wiring, terminals or connectors BCM RFA module	PINPOINT TEST A .
A single/more than one door lock is inoperative	Wiring, terminals or connectors Door lock actuator RFA module	PINPOINT TEST B .
The door lock switches operate only one way	Wiring, terminals or connectors Door lock control switch BCM	PINPOINT TEST C .
All door locks are inoperative from one switch	Wiring, terminals or connectors Door lock control switch MS-CAN	PINPOINT TEST D .
The doors unlock by swiping the keyless entry keypad 2 times	Unintentional sequential codes programmed	ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to Keyless Entry Keypad Code Programming .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad RFA module	PINPOINT TEST F .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad RFA module	PINPOINT TEST G .
The Intelligent Access (IA) feature is inoperative from a front door	Wiring, terminals or connectors External antenna (part of the exterior front door handle) Lock/unlock sensors (part of the exterior front door handle) Intelligent Access (IA) key TPM module RFA module	PINPOINT TEST H .
The liftgate Intelligent Access (IA) is inoperative	Wiring, terminals or connectors Intelligent Access (IA) liftgate release switch Liftgate Intelligent Access (IA) antenna Intelligent Access (IA) key TPM module RFA module	PINPOINT TEST I .
The RKE transmitter is inoperative	Intelligent Access (IA) key Intelligent Access (IA) key battery Intelligent Access (IA) key button pressed a substantial amount of times while outside the range of the vehicle TPM module RFA module	PINPOINT TEST J .
An individual button/feature is inoperative from the RKE transmitter	Door locks Horn system Factory remote start system (if equipped) Power liftgate system Turn signal system Intelligent Access (IA) key	PINPOINT TEST K .
The RKE transmitter has poor range performance	Intelligent Access (IA) key Intelligent Access (IA) battery Aftermarket systems High power devices TV/radio transmission towers TPM module	PINPOINT TEST L .
The smart unlock does not operate correctly	Door ajar switch input Intelligent Access (IA) key Passive start antennas	PINPOINT TEST M .
The autolock does not operate correctly	Door ajar switch input Vehicle speed signal Programming	PINPOINT TEST N .
The auto-unlock does not operate correctly	Door ajar switch input Vehicle speed signal message Programming	PINPOINT TEST O .
The memory seat does not operate correctly using the RKE transmitter	The remote memory feature is not activated	ACTIVATE the remote memory. REFER to Remote Memory Activation .
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	ENABLE the 2-step door unlocking. REFER to Stepped Unlock Programming .