Pinpoint Test N : All Sync ® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)
- N1 CHECK FOR APIM DTCs
- Ignition ON.
- Using a diagnostic scan tool, perform the APIM self-test.
Are any DTCs recorded in the APIM ?
Yes Refer to Information and Entertainment System - Premium . No GO to N2. - N2 CHECK FOR GPSM DTCs
- Using a diagnostic scan tool, perform the GPSM self-test.
Are any DTCs recorded in the GPSM ?
Yes Refer to Information and Entertainment System - Premium . No GO to N3. - N3 VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER
- Verify that the customer has an active subscription and the correct phone number is registered on the SYNC ® website. REFER to www.syncmyride.com.
Is the subscription activated and the correct phone number registered?
Yes GO to N4. No If the subscription is not activated, INFORM the customer that in order for the SYNC ® traffic, directions and information to function, the subscription needs to be activated on the SYNC ® website. REFER to www.syncmyride.com. If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC ® website. REFER to www.syncmyride.com. - N4 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC ® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES
- Advise the customer to connect their phone to the SYNC ® traffic, directions and information services. Caller ID blocking must be disabled on the customers phone. REFER to the Owner's Literature.
- Operate one of the SYNC ® traffic, directions and information services.
- Verify that the phone call is placed and that the phone is connected to the SYNC ® traffic, directions and information services.
Does the phone connect to the SYNC ® traffic, directions and information services and operates correctly?
Yes The SYNC ® traffic, directions and information services is operating correctly at this time. INFORM the customer that caller ID blocking must be disabled on their phone and their phone must successfully place a call to connect to the SYNC ® traffic, directions and information services. REFER to www.syncmyride.com. No GO to N5. - N5 CHECK FOR CORRECT APIM OPERATION
- Ignition OFF.
- Disconnect and inspect the APIM connector.
- Repair:
- Corrosion (clean module pins or install new connectors or terminals)
- Damaged or bent pins (install new terminals or pins)
- Pushed-out pins (install new pins as necessary)
- Reconnect the APIM connector. Make sure it seats and latches correctly.
- Wait 2 minutes for the APIM to re-initialize.
- Operate the system and determine if the concern is still present.
Is the concern still present?
Yes CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, Refer to APIM HARDWARE TESTING . If the concern is still present, INSTALL a new GPSM. REFER to Global Positioning System Module (GPSM) . No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.