2.0L/2.3L/3.5L/3.7L - Ting/Pop/Click/Continuous Tick Noise - Front HALFSHAFT (17-2095)
WARNING: This page is about the Explorer Base, 2.0L Eng VIN 9, which is a different variant/trim than selected.
Publication date: 2017-06-12Reference number: 17-2095
Supersedes refnos: 12-6-6, 13-5-14, 14-0186
2.0L/2.3L/3.5L/3.7L - TING/POP/CLICK/CONTINUOUS TICK NOISE - FRONT HALFSHAFT
TECHNICAL SERVICE BULLETIN
Reference Number(s): 17-2095, Date of Issue:
June 12, 2017
Superceded Bulletin(s): 14-0186, Date of Issue:
June 12, 2017
| FORD: | 2011-2016 Explorer, Flex |
| LINCOLN: | 2011-2016 MKS, MKT, Taurus |
NOTE
NOTE:
This bulletin supersedes TSB 14-0186. Reason for update: to update the vehicle model years, Issue Statement, Service Procedure and Part List
ISSUE
Some 2011-2016 Explorer/Taurus/Flex/MKT/MKS vehicles equipped with a 2.0L, 2.3L, 3.5L and/or 3.7L engines may exhibit a ting, pop, click and/or continuous tick noises from the front wheel area when accelerating from a stop, turning or when shifting between drive/reverse and/or reverse/drive. The noise may be caused by worn/damaged front halfshaft outer joints and/or friction between the front halfshaft and wheel hub
ACTION
Follow the Service Procedure steps to correct the condition.
PARTS
PARTS
| Part Number | Description | Quantity |
|---|---|---|
| F2GZ-7G273-A | Washer - Axle | 2 |
| W712435-S439 | Nut - Wheel Hub | 2 |
| W714890-S440 | Nut - Ball Joint | 2 |
| W713968-S440 | Nut - Sway Bar Link | 1 |
| W500220-S439 | Bolt - Dynamic Suspension | 1 |
| 3B436/3K305 | Right Side Axle Joint Assembly See The Dealer Catalog | 1 |
| W716843-S439 | Bolt - Caliper - Explorer | 2 |
| BB5Z-1S177-C | Seal 2WD Axle Right Side | 1 |
| 9L8Z-1177-C | Seal 4WD Axle Right Side | 1 |
| W520215-S440 | Nut - Tie Rod End | 1 |
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB.
Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
LABOR TIMES
| Description | Operation No. | Time |
|---|---|---|
| 2011-2016 MKS/MKT FWD/AWD: Diagnose And Install Thrust Washers On Both Left And Right Side Halfshafts Includes Time To Calibrate The Dynamic Suspension (Do Not Use With Any Other Labor Operations) | 172095A | 1.9 Hrs. |
| 2011-2016 MKS/MKT FWD: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Right Halfshaft Seal And Calibrate The Dynamic Suspension (Do Not Use With Any Other Labor Operations) | 172095B | 1.7 Hrs. |
| 2011-2016 MKS/MKT AWD: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Intermediate shaft Seal And Calibrate The Dynamic Suspension (Do Not Use With Any Other Labor Operations) | 172095C | 1.8 Hrs. |
| 2011-2016 Flex/Taurus FWD/AWD: Diagnose And Install Thrust Washers On Both Left And Right Side Halfshafts (Do Not Use With Any Other Labor Operations) | 172095D | 1.7 Hrs. |
| 2011-2016 Flex/Taurus FWD: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Right Halfshaft Seal (Do Not Use With Any Other Labor Operations) | 172095E | 1.6 Hrs. |
| 2011-2016 Flex/Taurus AWD: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Intermediate shaft Seal (Do Not Use With Any Other Labor Operations) | 172095F | 1.8 Hrs. |
| 2011-2016 Explorer FWD/AWD 6F50/55: Diagnose And Install Thrust Washers On Both Left And Right Side Halfshafts (Do Not Use With Any Other Labor Operations) | 172095G | 1.3 Hrs. |
| 2011-2016 Explorer FWD 6F50/55: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Right Halfshaft Seal (Do Not Use With Any Other Labor Operations) | 172095H | 1.4 Hrs. |
| 2011-2016 Explorer AWD 6F50/55: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Intermediate shaft Seal (Do Not Use With Any Other Labor Operations) | 172095J | 1.7 Hrs. |
| 2016 Explorer AWD 6F35: Diagnose And Install Thrust Washers On Both Left And Right Side Halfshafts (Do Not Use With Any Other Labor Operations) | 172095K | 1.6 Hrs. |
| 2016 Explorer AWD 6F35: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Intermediate shaft Seal (Do Not Use With Any Other Labor Operations) | 172095L | 2.0 Hrs. |
| 2011-2016 Explorer FWD 6F35: Diagnose And Install Thrust Washers On Both Left And Right Side Halfshafts (Do Not Use With Any Other Labor Operations) | 172095M | 1.3 Hrs. |
| 2011-2016 Explorer FWD 6F35: Diagnose And Replace The Right Side Halfshaft Includes Time To Install A Thrust Washer On The Right Halfshaft Only, Replace The Intermediate shaft Seal (Do Not Use With Any Other Labor Operations) | 172095N | 1.6 Hrs. |
SERVICE PROCEDURE
- Drive the vehicle slowly in circles with the steering turned all the way to the left and then to the right. Does the vehicle exhibit continuous clicking, popping or ticking noises while turning?
- Shift the vehicle between drive/reverse and reverse/drive and accelerate the vehicle from a stop. Does the vehicle exhibit a single ting, pop, or click noise from the front wheel area during the acceleration or when shifting between drive/reverse and/or reverse/drive?
- Yes - proceed to Step 3.
- No - this article does not apply. Refer to (WSM), Section 205-04 for normal diagnostics.
- Separate both front halfshafts from the wheel hub. Refer to WSM, Section 205-04.
- Removal of the halfshafts from the transmission or power transfer unit (PTU) is not required.
- Install a new thrust washer and reinstall the halfshafts in the wheel hub. Refer to WSM, Section 205-04. (Figure 1)
