Various Vehicles - Grille Concern Analysis (G0000107)

VARIOUS VEHICLES - GRILLE CONCERN ANALYSIS

TECHNICAL SERVICE BULLETIN

SUMMARY

This article supersedes GSB 20-7016 to update the vehicle model years affected.

Use this document to assist in determining warrantable/non-warrantable decisions regarding grille concerns.

SERVICE INFORMATION

Vehicles should be washed regularly with cool or lukewarm water and a neutral pH shampoo.

Immediately remove fuel spillages, bird droppings, insect deposits and road tar.

Non-warrantable Conditions 

• Alteration or modification
• Damage due to chemicals, solvents, or use of non-Ford approved cleaners
• Stone chips, scratches, scuffs, soil marks
• Road salt, tree sap, bird droppings
• Surface rust

BUBBLING RESULTING FROM IMPACT (NON-WARRANTABLE)

An impact has indented the substrate (Figures 1-2)

BUBBLING WITHOUT SUBSTRATE DAMAGE (WARRANTABLE)

No substrate damage felt in the area or on the backside (Figures 3-4)

CRACKS (NON-WARRANTABLE)

In any location, cracks are an indication of flexing or impact (Figure 5)

CRACKS (NON-WARRANTABLE)

CRACKS IN THE SUBSTRATE WILL CAUSE A THIN RAISED LINE (FIGURE 6)

PEELING (WARRANTABLE)

Occurs from an edge or in a recessed area (Figures 7-8)

CRACKED OR MISSING TRIM (NON-WARRANTABLE)

Flexing or impact will cause broken material (Figures 9-10)

STAINING OR DISCOLORING (NON-WARRANTABLE)

Harsh substances/abrasives will etch and damage the surface, often leaving liquid patterns (Figures 11-12)

REMOVED FINISH (NON-WARRANTABLE)

Removed finish with no lifting or peeling indicates damage (Figures 13-14)

MELTED (NON-WARRANTABLE)

Heat damage will melt concentrated areas (Figure 15)

MODIFICATION (NON-WARRANTABLE)

Damage caused by modification (Figure 16)

BROKEN ATTACHMENTS (NON-WARRANTABLE)

Flexing or impact will damage mounts and clips (Figure 17)