Structure:Body:Roof And Pillars (24V031000)

WARNING: This page is about the Explorer Base, 2.0L Eng VIN 9, which is a different variant/trim than selected.

Publication date: 2024-01-19
Reference number: 24V031000

STRUCTURE:BODY:ROOF AND PILLARS

NHTSA RECALL BULLETIN

Reference Number(s): 24V031000

VEHICLE DESCRIPTION

Model(s): 2011 FORD EXPLORER

2012 FORD EXPLORER

2013 FORD EXPLORER

2014 FORD EXPLORER

2015 FORD EXPLORER

2016 FORD EXPLORER

2017 FORD EXPLORER

2018 FORD EXPLORER

2019 FORD EXPLORER

Campaign No: 24V031000

Number of Affected Vehicles: 1889110

Beginning Date of Manufacture: 1900 JAN

Ending Date of Manufacture: 1900 JAN

SYSTEM

STRUCTURE:BODY:ROOF AND PILLARS

DESCRIPTION OF DEFECT

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

CONSEQUENCE OF DEFECT

A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

CORRECTIVE ACTION

Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk were mailed February 16, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

NOTES

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

ADDITIONAL INFORMATION

The National Highway Traffic Safety Administration operates Monday through Friday from 8:00 AM to 4:00 PM, Eastern Time. For more information call (800) 424-9393 or (202) 366-0123. For the hearing impaired, call (800) 424-9153.