New Vehicle Demonstration/Delivery Hold Safety Recall 24S02 - Supplement #1 - Exterior A-Pillar Applique Molding Inspection (24S02)

SUBJECT

NEW VEHICLE DEMONSTRATION/DELIVERY HOLD SAFETY RECALL 24S02 - Supplement #1 

Certain 2011-2019 Model Year Explorer and Police Interceptor Utility Vehicles

Exterior A-Pillar Applique Molding Inspection

REF

NEW VEHICLE DEMONSTRATION/DELIVERY HOLD Safety Recall 24S02 

Dated: July 10,2024

New! REASON FOR THIS SUPPLEMENT

• Administrative Information/Claiming: Updated to latest EFCs 
• Service Action: Updated to include interim repair options 
• Labor Allowances: Updated to include interim repair options 
• Parts: Include interim repair miscellaneous material 
• Technical Instructions: Updated to include interim repair options 

AFFECTED VEHICLES

U.S. population of affected vehicles: 1,886,652. Affected vehicles are identified in OASIS.

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, it may be possible that some of the exterior A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the A-pillar applique trim may be loose, missing or may become detached. An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.

New! SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to:

• Follow the unique Technical Instructions provided.
• Inspect both left hand (LH) and right hand (RH) exterior A-pillar applique moldings.
• As needed, per inspection results, replace A-pillar applique molding(s) including adding adhesive.
  • Interim repair option is available if parts are unavailable or on backorder. 

This service must be performed on all affected vehicles at no charge to the vehicle owner.

For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

Mobile Repair/Pick-up and Delivery:  To assist vehicle owners to have this repair completed when parts are available, dealers should:

• Arrange for a mobile repair at the owner's location, or
• Arrange to pick up the owner's vehicle and drive it to the dealership for repairs.
  • Re-deliver the owner's vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.

OWNER NOTIFICATION MAILING SCHEDULE

Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles. Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in separate mailings. The mailings began July 18, 2024, prioritized by oldest model years first. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE: 

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

New! ATTACHMENTS

• Administrative Information 
• Labor Allowances and Parts Ordering Information 
• Technical Instructions (with Videos) 
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters 
• Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Customer Service Division

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

• Explorer vehicles have the following assessment level:
  • Light Mobile Service
• Police Interceptor Utility vehicles with A-pillar-mounted spot lamps have the following assessment level:
  • Enhanced Mobile Service

MOBILE REPAIR RECOMMENDATIONS

• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer's home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation - due to the simplicity of this repair, a specialty vehicle is not required.

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
  • Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: Adhesive equipment and, for vehicles with A-pillar mounted spot lamps, a rotary cutting tool and bit options for A-pillar plastic cut-outs.

MOBILE REPAIR QUESTIONS AND ASSISTANCE

• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

OASIS ACTIVATION

OASIS was activated on July 8, 2024.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com  on July 8, 2024. Owner names and addresses will be available after all phase mailing has completed.

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America's Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

BRANDED/SALVAGED TITLE VEHICLES

Affected branded/salvaged title vehicles are eligible for this recall.

OWNER REFUNDS

• This Safety Recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. 
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, Ml 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with exterior A-pillar applique molding(s) separate from windshield replacements.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

TOWING

If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program.

New! MOBILE SERVICE CLAIMING QUESTIONS

• Dealers participating in the Remote Experience Program:
  • Ford and Lincoln Dealers - refer to EFC16573  , Announcing the 2025 Remote Experience Program.
• Dealers NOT participating in the 2025 Remote Experience Program:
  • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.
  • Work with the Dealership warranty administrator to create an SSSC contact ID#.
  • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

New! FORD PICK-UP & DELIVERY

• Dealers participating in the Remote Experience Program:
  • Refer to EFC16573  , Announcing the 2025 Remote Experience Program for additional details.
• Dealers NOT participating in the 2025 Remote Experience Program:
  • Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery services.
  • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual/Section 6 - Ford & Lincoln Program Policies/General Information & Special Circumstances for FSAs/Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the "Related Damage" radio button checked. 
  • Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage: 
  • Submit an Approval Request to the SSSC Web Contact Site before completing the repair.

New! CLAIMS PREPARATION AND SUBMISSION

• Technician Competency Requirement:  The STST Competency 10 certification requirement in the U.S. market only will be enforced starting with repair orders opened on or after August 31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not certified in STST Competency 10 FSA. See EFC15936  for more details.
• Claim Entry:  Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (24S02) is the subcode.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts:  Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
  IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds:  Submit refunds on a separate repair line.
  • Program Code: 24S02
  • Misc. Expense: ADMIN
  • Misc. Expense: REFUND
  • Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Ford Pick-Up & Delivery: 
  • Dealers participating in the Remote Experience Program -
    • Refer to EFC16573  , Announcing the 2025 Remote Experience Program for additional details.
  • Dealers NOT participating in the 2025 Remote Experience Program -
    • Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery services.
    • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
• Mobile Repair: 
  • Dealers participating in the 2025 Remote Experience Program:
    • Ford and Lincoln - Refer to EFC16573  , Announcing the 2025 Remote Experience Program for additional details.
  • Dealers NOT participating in the 2025 Remote Experience Program:
    • Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions.
    • For dealer-performed mobile repairs, retain a copy of the Service Management signed record with the repair order documentation.
    • Claim the mobile repair allowance Labor Operation Code 24S02MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Labor Allowances and Parts Ordering Information).
• Sublet Repairs:  Full sublet repairs may be claimed instead of standard labor codes. Sublet documentation must be retained. Submit on the same line as the repair.
  • Program Code: 24S02 
  • Misc. Expense: FSAOSL 
  • Misc. Expense: Varies as follows:
    • Replacing 1 Upper A-Pillar Molding only - Not  to exceed $100. 
      • For 2 sides - Not to exceed $140.
    • Replacing 1 Upper A-Pillar Molding and  1 Lower Bracket - Not  to exceed $140. 
      • For 2 sides - Not to exceed $200.
    • Vehicles with Spot Lamp repairs - Not  to exceed an additional $100 per side. 
      • For 2 sides with Spot Lamp repairs - Not to exceed an additional $200.
• Provision for Locally Obtained Supplies: 
  • Includes: adhesive, adhesive promoter, adhesive mixing nozzle tips, general purpose abrasive pad, isopropyl alcohol, tape, adhesive remover (see Parts section for details).
  • Submit on the same line as the repair.
  • Program Code: 24S02 
  • Misc. Expense: OTHER 
  • Misc. Expense for part replacements:  Claim up to $35.00 
  • Misc. Expense for Interim Repairs or inspection: Claim up to $5.00 only. 

NeW! LABOR ALLOWANCES

Labor Allowances For Inspections ONLY 

Labor Allowances For FINAL Repairs Performed During Same Visit As Inspection 

Labor Allowances For INTERIM Repairs (cannot be claimed with other repairs) 

Labor Allowances For FINAL Repairs Performed After An Interim Repair (separate claim) 

New! PARTS REQUIREMENTS/ORDERING INFORMATION

Special Program Part Ordering: Exterior A-Pillar Appliques 

To place an order, submit a Special Program order in the DOW system. SSSC contact is not required to order these parts.  More information can be found in EFC 10642.

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

Order the parts below through normal order processing channels. 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

New! PARTS REQUIREMENTS/ORDERING INFORMATION

DEALER PRICE

For the latest prices, refer to DOES II.

PARTS RETENTION. RETURN. & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

EXCESS STOCK RETURN

The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.

REPLACED FSA PARTS INSPECTION AND SIGN OFF

Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.

• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List  information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.

DEALER BULLETIN

Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.

ASSESSMENT LEVELS

• Mobile Reprogramming
  • Light Mobile Service
    • Enhanced Mobile Service
      • Advanced Mobile Service
• Wheel and Tire Mobile Service
• Not a Mobile Service Repair

Description of each level that is used to determine the overall assessment. 

• Mobile Reprogramming
  • Module Programming or similar type services
  • Minimum tools maybe required other than an IDS/FDRS  setup
  • FDRS programming that requires internet connection (wi-fi or mobile hotspot)
  • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
  • Repairs not greater than 1 hour in length (including time to wait for programming)
  NOTE: The location will need a charging station or wall box to maintain the 12-volt battery.
• Light Mobile Service
  • Interior repair procedures that do not require seat, dash, or headliner removal
  • Under hood repairs that do not require large component removal
  • Exterior repairs that do not require large component/panel removal
  • Repairs may require standard hand tools (Access to a Technician starter kit or similar)
• Enhanced Mobile Service
  • A two-person process is required anytime a procedure requires work under the vehicle 
  • Brake Inspection and Brake Repair/Replacement
  • Limited Suspension Component replacement (no alignment)
  • Under Vehicle access for limited repairs (no large component removal)
  • Vehicle Check Up - VCU
  • Pre-Delivery Inspection - PDI
  • Used Car Inspection/Presale Inspection
  • May require floor jack, jack stands, and impact tools
  NOTE: Wheel lock may be required.
• Advanced Mobile Service
  • Fluid Exchange/Oil Change
  • Light Repairs
  • Brake Hydraulic Repairs
• Wheel and Tire Mobile Service
  • Tire Removal from Wheel
  • Tire Balancing
  • Tire Repair
  NOTE: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.
• Not a Mobile Service Repair
  • Large component removal
  • BEV Battery Replacement
  • Requires a vehicle hoist - to complete the repair (more than inspection)
  • Required vehicle alignment
  • Requires significant vehicle disassembly
  • Repairs greater than 2-3 hours
  • Any repairs that require M-Time
  • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle

FORD MOTOR COMPANY RECALL REIMBURSEMENT PLAN FOR 24S02

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. 

Regarding the specific reimbursement plan for Recall # 24S02, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before July 31,2025. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: 

GENERAL RECALL REIMBURSEMENT PLAN

(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford's general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.

REIMBURSEMENT NOTIFICATION

Ford's notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company

P.O. Box 6251

Dearborn, Ml 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11 (e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the Agency.

Version 05-05-21

ENTITIES AUTHORIZED TO PROVIDE REIMBURSEMENT

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

REQUIRED DOCUMENTATION

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to the recall

Version 05-05-21

Failure to submit all the above information may result in denial of the reimbursement request.

ADDITIONAL INFORMATION

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

SERVICE PROCEDURE

Material Lists 

Review the video links below before starting this inspection procedure: 

Inspection DOES NOT PASS 

A Inspection PASSES 

1. Is the exterior A-pillar molding missing and/or broken on either left-hand (LH) or right-hand (RH) sides? 
   NOTE: This does NOT apply to cracked/damaged windshield rubber seals attached to the brackets.

   No - Proceed to step 2 for NON-broken or NON-missing molding(s) - Exterior Molding Inspection. 

   Yes - Proceed to step   8  - Interim Repair - for broken/missing molding(s) as necessary per side. 

   Exterior Molding Inspection 

2. Open both front doors to access the upper corners of the exterior A-pillar moldings.
3. Place one finger beneath the upper corner of the molding and push upwards with light pressure  . See video links above.
   • Is there greater than approximately 5/32 in (4 mm) of vertical movement between the molding and the vehicle on either side?

   Yes - DOES NOT PASS initial  inspection.

   • If only one  side of the vehicle did NOT pass initial inspection, proceed to next step.
   • If both  sides of the vehicle did NOT pass initial  inspection, proceed to step   8  - Interim Repair  .

   No - PASSES initial  inspection. Proceed to next step.

4. Apply masking/painter's  tape from the top to the bottom of the windshield along the inside edge of the exterior A-pillar molding on the side(s) of the vehicle that passed the initial inspection in step  3. See Figure 1.
5. Measure and mark a line 6 in (152 mm) from the top and the bottom edges of the windshield. See Figure 1.
6. Place the short arm of a standard length 5/16 in (8 mm) hex key along the edge of the molding at the top tape marked line.
7. Only between the tape marked lines, with light finger pressure  , attempt to lift the edge of the molding up and away from the windshield glass or rubber seal to insert the hex key See video links above.
   • Can the hex key easily fit between the windshield glass and molding anywhere between the upper and lower tape marked lines on either one or both  sides of the vehicle?

     Yes - DOES NOT PASS  inspection. Proceed to next step.

     No - PASSES  inspection. This completes the Field Service Action (FSA).

     Interim Repair - As Needed 

8. Are parts available to repair the affected side(s)? 

   No - A-pillar molding part(s) unavailable/backordered. 

   • No - Molding does not pass inspection. Proceed to next step. 
   • No - Molding is missing/broken. Proceed to step   10 . 

   Yes - Molding part(s) available. Proceed to step   14  - Bracket Inspection - for respective side(s). 

9. For moldings in one piece but do not pass inspection and parts unavailable/backordered. 
   • Using mild soap and water, clean applicable A-pillar and window surfaces. 
   • Do NOT use alcohol or solvent based cleaners, they will degrade the plastic moldings. 
   • Apply specified body tape (see Bulletin parts) to both sides of molding. See Figure 2. 
     • On the RH side, stop the tape 6 in (152 mm) from the bottom edge of the windshield to allow clearance for the wiper. 
   • This completes the interim repair for respective side but does not close the program. 
   • Return to previous steps to complete other side as needed. 
10. If applicable, remove any broken A-pillar molding without prying on windshield. 
11. Is the top most clip completely sealing the body hole? See Figure 3. 

    No - Clip missing, damaged, or not sealing the entire body hole. Proceed to next step. 

    Yes - Clip completely sealing body hole. Proceed to step   14  - Bracket Inspection. 

12. As needed, remove any partial/damaged top most clip on the A-pillar being careful not to damage the sheet metal hole. 
13. As needed, prep and tape over the exposed hole. 
    • Clean and dry sheet-metal around top most body hole. 
    • Add specified body tape of approximately 1 in by 1 in over exposed hole. See Figure 4. 
    • This completes the interim repair for respective side but does not close the program. 
    • As needed, return to previous steps to complete other side. 

    Bracket Inspection 

    NOTE: Perform this inspection procedure ONLY on the side(s) that did not pass the exterior molding inspection.
14. Release the clips and remove and discard the molding(s). See Figure 5.
    NOTE: Left-Hand (LH) side shown, Right-Hand (RH) similar.
    NOTE: Some police or emergency vehicles may require spot lamp removal. Refer to WSM procedures in section 100-05.
    NOTE: Some vehicles may have adhesive applied to the molding. Do NOT  use windshield as a surface for prying or damage to the windshield may occur.
15. Visually inspect the exterior molding bracket for any cracks and/or damage.
    • Are there any cracks and/or damage anywhere along the bracket? See Figure 6.

      Yes - DOES NOT PASS  inspection. Bracket replacement is required. Proceed to step  18.

      No - PASSES  inspection. Bracket may be reused. Proceed to next step.

    Repair Procedure 

    Review the video link below before starting this repair procedure: 

    Molding Installation 

    Reusing Bracket 

16. Remove and discard the retention clips by using pliers or a trim tool to disengage the clips from the slotted retaining feature of the bracket. See Figure 7.
17. Install the new retention clips onto the bracket, then proceed to step  22.

    Replacing Bracket 

18. Remove the screws. See Figure 8.
19. Remove and discard the bracket.
20. Using Isopropyl Alcohol and a lint-free cloth, clean the surface of the vehicle beneath the bracket location. Allow one minute for the Isopropyl Alcohol to evaporate.
21. Install the new exterior molding bracket and reinstall the screws.
    • Torque: 62 lb.in (7.0) Nm
22. If adhesive is present and would prevent molding installation, then use the adhesive remover to clean the bracket.
23. Using a general purpose Scotch-Brite abrasive pad or equivalent, gently scuff the surface of the area where adhesive will be applied, including the rubber gasket's butyl surface. See Figure 9 and video link above.
24. Using Isopropyl Alcohol, clean the surface of the bracket including the rubber gasket's butyl contacting surface as needed. Allow time to dry See Figure 9 and video link above.
    NOTE: For vehicles with spot lamps mounted to the A-pillar, see cut out for Police Spot Lamp Templates LH/RH below for one common example (may not fit all spot lamp types)  . Print template(s) to size on 8.5 in x 11 in paper or a template may need to be created using the spot lamp mount itself  .
25. Apply a thin, uniform coating of adhesion promoter/primer to the bracket's adhesive coating surface. Allow time to dry per manufacturer's instructions. See video link above.
    NOTE: Consider working time of adhesive - plan all steps in advance. A faster application than video example may be needed.
26. Apply adhesive. An applicator gun is recommended for consistency. See video link above.
    NOTE: Replace adhesive applicator tip before starting a separate side.
27. Install new molding as follows:
    • Work within the adhesive set time.
    • Remove underside tape covering butyl.
    • Align bottom clip.
    • Align top clip.
    • Apply firm even pressure ONLY directly over the 7 clips - locations are marked on the top protective film.
    • Verify 7 audible clicks to confirm each clip engagement.
28. Remove tape and molding protective film.
29. Repeat repair procedure as needed if inspection did NOT  pass on opposite side.
30. Allow one hour cure time before driving vehicle or exposing to precipitation.

IMPORTANT NOTE:  Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.