Symptom Chart: Glass, Frames and Mechanisms
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to SERVICE INFORMATION , Diagnostic Methods for information regarding Ford-specific diagnostic practices.
Symptom Chart: Glass, Frames and Mechanisms
| Condition | Possible Sources | Actions |
| All power windows are inoperative - XLT or Limited | Accessory delay relay BCM |
GO to Pinpoint Test G . |
| All power windows are inoperative - Base | Circuit breaker Accessory delay relay Wiring, terminals or connectors Window control switch |
GO to Pinpoint Test K . |
| A single power window is inoperative - LH front, XLT or Limited | Fuse(s) Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test L |
| A single power window is inoperative - LH front, Base | Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test M . |
| A single power window is inoperative - RH front, XLT or Limited | Fuse Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test N . |
| A single power window is inoperative - RH front or rear, Base | Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test O . |
| A single power window is inoperative - Rear, XLT or Limited | Circuit breaker Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test P . |
| All passenger windows are inoperative | Circuit breaker Wiring, terminals or connectors Window control switch In-line connector disconnected (police vehicles only) |
GO to Pinpoint Test Q . |
| The one-touch up feature is inoperative - XLT or Limited | Front power window motor not initialized Battery power was lost while the front power window motor was operating Wiring, terminals or connectors Window control switch Power window motor |
GO to Pinpoint Test R . |
| The one-touch down feature is inoperative - Base | Window control switch | INSTALL a new LH window control switch. Refer to Window Control Switch . |
| The defrost system is inoperative - does not respond to voice command (if equipped) | Voice recognition system | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test E . If the rear window defrost operates, REFER to article Information And Entertainment Systems, GO to PINPOINT TEST N : THE LH QUARTER PANEL SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY (If equipped with Premium Plus) or REFER to Information And Entertainment Systems, GO to PINPOINT TEST L : THE RF TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY (If equipped with Sony® Sound). |
| The defrost system is inoperative - does not respond to touchscreen command (if equipped) | Touchscreen | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test E . If the rear window defrost operates, REFER to Information And Entertainment Systems, GO to PINPOINT TEST AI : DTC U3003:17 (Premium Plus) or REFER to Information And Entertainment Systems, GO to PINPOINT TEST L : THE RF TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY (Sony® Sound). |
| The defrost system is inoperative | Fuse(s) Rear window defrost relay Wiring, terminals or connectors Rear window defrost grid FCIM HVAC module |
GO to Pinpoint Test E |
| The defrost system will not shut off automatically | Rear window defrost relay Wiring, terminals or connectors HVAC module |
GO to Pinpoint Test F . |
| The delayed accessory is inoperative | Door ajar switch(es) Accessory delay relay BCM |
GO to Pinpoint Test G . |
| The delayed accessory does not turn off | Accessory delay relay Wiring, terminals or connectors BCM |
GO to Pinpoint Test H . |