PINPOINT TEST R : THE Universal Serial Bus (USB) PORT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
- R1 CHECK THE USB CONNECTION
- Connect: Multi-Media Interface Tester 105-00120.
- Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.
Does the audio file play successfully using the USB connection?
Yes The SYNC ® system is operating correctly. REVIEW the operation of the USB port with the customer. If the customer device still does not operate correctly, the fault is with the customer device. No GO to R2. - R2 INSPECT THE USB CABLE
- Ignition OFF.
- Disconnect: USB Cable At APIM.
- Inspect the USB cable for damage.
- Connect: USB Cable At APIM.
- Ignition ON.
- Connect: Multi-Media Interface Tester 105-00120.
- Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.
Does the audio file play successfully using the USB connection?
Yes The concern was caused by the USB connection not being seated correctly. The system is now operating correctly. No GO to R3. - R3 RESET THE APIM AND RECHECK SYNC ® SYSTEM OPERATION
- Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
- Connect: Multi-Media Interface Tester 105-00120.
- Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel switches to enter each mode.
Do all of the SYNC ® inputs function correctly?
Yes The SYNC ® system is operating correctly at this time. CARRY OUT a SYNC ® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC ® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device. No If only the USB port is inoperative, GO to R4. - R4 ISOLATE THE USB UPPER CABLE
- Install a new USB upper cable. Refer to Universal Serial Bus (USB) Cable - Upper .
- Connect: Multi-Media Interface Tester 105-00120.
- Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.
Does the audio file play successfully using the USB connection?
Yes The concern was caused by an inoperative USB upper cable. The system is now operating correctly. No GO to R5. - R5 ISOLATE THE USB LOWER CABLE
- Install a new USB lower cable. Refer to Universal Serial Bus (USB) Cable - Lower .
- Connect: Multi-Media Interface Tester 105-00120.
- Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.
Does the audio file play successfully using the USB connection?
Yes The concern was caused by an inoperative USB lower cable. The system is now operating correctly. No GO to R6. - R6 CHECK FOR CORRECT APIM OPERATION
- Ignition OFF.
- Disconnect and inspect the APIM connector.
- Repair:
- Corrosion (clean module pins or install new connectors or terminals)
- Damaged or bent pins (install new terminals or pins)
- Pushed-out pins (install new pins as necessary)
- Reconnect the APIM connector. Make sure they seat and latch correctly.
- Wait 2 minutes for the APIM to re-initialize.
- Operate the system and determine if the concern is still present.
Is the concern still present?
Yes CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no TSBs address this concern, Refer to APIM HARDWARE TESTING . No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.