Symptom Chart: General Audio System
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in REFER to Service Information for information about these practices.
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the scan tool | Fuse Wiring, terminals, or connectors Module |
REFER to Module Communications Network , Symptom Chart: Communication Network. |
| The FCIM backlighting does not operate correctly | Illumination system concern FCIM |
REFER to Instrument Panel and Interior Switches Illumination , Symptom Chart: Instrument Cluster and Panel Illumination. |
| The CD player is inoperative/does not operate correctly | CD ACM |
INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to Audio Control Module (ACM) . |
| The steering wheel switches are inoperative/do not operate correctly | Wiring, terminals, or connectors Clockspring Steering wheel switch SCCM ACM APIM |
GO to Pinpoint Test W . |
| The IPC infotainment display is inoperative | Wiring, terminals, or connectors IPC SCCM |
GO to Pinpoint Test AA . |
| The media hub is inoperative or has poor sound or image quality | Wiring, terminals, or connectors Media hub Device conflict APIM |
GO to Pinpoint Test U . |
| The speed compensated volume does not operate correctly | Speed compensated volume setting VSS signal concern Communication network concern Audio DSP module |
GO to Pinpoint Test D . |
| The FDIM touchscreen display is inoperative/does not operate correctly | Communication network concern FDIM |
GO to Pinpoint Test Y . |
| The audio system does not operate correctly from the FCIM | Communication network concern FCIM |
GO to Pinpoint Test X . |
| An individual switch in the FCIM is inoperative | FCIM | INSTALL a new FCIM. Refer to Front Controls Interface Module (FCIM) . |
| The audio system displays "SD CARD FAULT" | Secure Digital (SD) card not present (vehicle with navigation) SYNC system concern |
For vehicles with navigation, GO to Pinpoint Test Z . For vehicles without navigation, GO to Pinpoint Test U . |
| The clock does not operate correctly | FDIM APIM |
GO to Pinpoint Test AL . |