Pinpoint Test Q : All Sync ® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Q1 CHECK FOR APIM DTCs

Ignition ON.

Using a diagnostic scan tool, perform the APIM self-test.

Are any DTCs recorded in the APIM ?

Yes	Refer to Information and Entertainment System - Premium Plus .
No	GO to Q2.

Q2 CHECK FOR GPSM DTCs

Using a diagnostic scan tool, perform the GPSM self-test.

Are any DTCs recorded in the GPSM ?

Yes	Refer to Information and Entertainment System - Premium Plus .
No	GO to Q3.

Q3 VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER

Verify that the customer has an active subscription and the correct phone number that is registered on the SYNC ® website www.syncmyride.com.

Is the subscription activated and the correct phone number registered?

Yes	GO to Q4.
No	If the subscription is not activated, INFORM the customer that in order for the SYNC ® traffic, directions and information to function, the subscription needs to be activated on the SYNC ® website www.syncmyride.com. If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC ® website www.syncmyride.com.

Q4 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC ® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES
- Advise the customer to connect their phone to the SYNC ® traffic, directions and information services. Caller ID blocking must be disabled on the customer's phone. REFER to the Owner's Literature.
- Operate one of the SYNC ® traffic, directions and information services by selecting the SYNC ® services on the touchscreen.
- Verify that the phone call is placed and that the phone is connected to the SYNC ® traffic, directions and information services.
Does the phone place a call to the SYNC ® traffic, directions and information services and states connected to services?

Yes GO to Q5.

No GO to Pinpoint Test U .

Q5 OBSERVE THE SYNC ® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES SUBSCRIPTION COMMERCIAL

Once the customer phone is connected to the SYNC ® traffic, directions and information services, observe the subscription commercial.

Does the SYNC ® traffic, directions and information services subscription commercial repeat over and over with no selection options?

Yes	There is a potential SYNC ® traffic, directions and information services issue and the problem does not reside in the vehicles audio system. CONTACT the Ford Technical Hotline for assistance.
No	GO to Q6.

Q6 CHECK THE OPERATION OF THE DIRECTIONS FROM THE SYNC ® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES

When prompted, select directions from the SYNC ® traffic, directions and information services and observe the audible prompts from the audio system.

Is a single chime heard and a audible prompt indicating the navigation route is being sent to the vehicle followed by a short chime?

Yes

The SYNC ® traffic, directions and information services is operating correctly at this time.

If no chime is heard and an audible prompt indicating that the system was unable to locate the vehicle, there is a potential SYNC ® traffic, directions and information services issue and the problem does not reside in the vehicles audio system. CONTACT the Ford Technical Hotline for assistance. If a single chime heard and a audible prompt indicating the navigation route is being sent to the vehicle followed by a repeating chime, GO to Q7.

Q7 REPROGRAM THE APIM

Perform the APIM Standard Programming and force a CIP reflash. Refer to Accessory Protocol Interface Module (APIM) Standard Programming .

Once the APIM programming is complete and the system has re-initialized, confirm that the SYNC ® traffic, directions and information services operates correctly.

Does the SYNC ® traffic, directions and information services operate correctly?

Yes	The concern was resolved by reflashing the APIM. The SYNC ® traffic, directions and information services is operating correctly at this time.
No	GO to Q8.

Q8 CHECK FOR CORRECT APIM OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- Corrosion (clean module pins or install new connectors or terminals)
- Damaged or bent pins (install new terminals or pins)
- Pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes	CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, Refer to APIM HARDWARE TESTING .
No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.