Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to SERVICE INFORMATION , Diagnostic Methods for information regarding Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
All door locks are inoperative	Fuse Wiring, terminals or connectors BCM	GO to Pinpoint Test A.
A single/more than one door lock is inoperative	Wiring, terminals or connectors Door lock actuator BCM	GO to Pinpoint Test B
The door locks operate only one way	Wiring, terminals or connectors Door lock control switch BCM	GO to Pinpoint Test C .
All door locks are inoperative from one switch	Wiring, terminals or connectors Door lock control switch	GO to Pinpoint Test D .
The liftgate latch release is inoperative	Wiring, terminals or connectors Liftgate release switch Liftgate latch LTM BCM	GO to Pinpoint Test F .
The doors unlock by swiping the keyless entry keypad 2 times	Unintentional sequential codes programmed	ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to Keyless Entry Keypad Code Programming .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad BCM	GO to Pinpoint Test G .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad BCM	GO to Pinpoint Test H .
The RKE transmitter is inoperative	IKT IKT battery IKT button pressed a substantial amount of times while outside the range of the vehicle IKT programming TPM module BCM	GO to Pinpoint Test I .
An individual button/feature is inoperative from the RKE transmitter	Door locks Horn system Factory remote start system (if equipped) Power liftgate release Turn signal system IKT BCM	GO to Pinpoint Test J .
The RKE transmitter has poor range performance	IKT IKT battery Aftermarket systems High power devices TV/radio transmission towers TPM module	GO to Pinpoint Test K .
The smart unlock does not operate correctly	Key-in-ignition switch Door ajar switch input	GO to Pinpoint Test L .
The autolock does not operate correctly	Programming Vehicle speed signal message Door ajar switch input	GO to Pinpoint Test M
The auto-unlock does not operate correctly	Door ajar switch input Vehicle speed signal message	GO to Pinpoint Test N
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to Stepped Unlock Programming .