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Pinpoint Test Z : Navigation Is Inoperative Or Navigation Application Is Unresponsive

  1. Z1 DETERMINE IF THE VEHICLE IS EQUIPPED WITH A FACTORY-INSTALLED NAVIGATION SYSTEM

    • Make sure the correct VIN was entered on the technician service publication website.
    • Hover the mouse cursor over or click on the OASIS tab toward the top LH corner of the screen.
    • Select HVBoM (Historical Vehicle Bill of Material).
    • Enter the map data Secure Digital (SD) card base part number "19H449" (do not include quotation marks).
    • Press Enter on the keyboard or click on "View BoM (Build of Material)".
      • If the vehicle is equipped with a factory-installed navigation system, a row will appear indicating "CARD-MEMORY" in the DESCRIPTION column.
      • If the vehicle is not  equipped with a factory-installed navigation system, a row will not  appear and the DESCRIPTION column will be blank.

    Does the technician service publication website indicate the vehicle is equipped with a factory-installed navigation system? 

    Yes  GO to  Z2.
    No  Ford Motor Company does not support the addition of a navigation system to vehicles not equipped with a factory-installed navigation system.

  2. Z2 CHECK THE FDIM TOUCHSCREEN RH UPPER TAB

    • Ignition ON.
    • Check the navigation status of the FDIM touchscreen RH upper tab with the vehicle running for at least one minute.

    Does the FDIM touchscreen RH upper tab read Navigation? 

    Yes  GO to  Z4.
    No  GO to  Z3.

  3. Z3 REPROGRAM THE APIM

    • Override the Service Pack Installation and perform a Full Flash/Force CIP.
    • Once the APIM programming is complete and the system has re-initialized, confirm that the RH upper tab of the FDIM touchscreen displays "NAVIGATION" and the navigation system operates correctly.

    Does the RH upper tab of the FDIM touchscreen display "NAVIGATION" and the navigation system operate correctly? 

    Yes  The concern was resolved by reflashing the APIM. The navigation system is operating correctly at this time.
    No  GO to  Z4.

  4. Z4 CHECK THE FDIM TOUCHSCREEN FOR SIGNS OF THE NO GPS SYMBOL

    • Ignition ON.
    • GFD38059Courtesy of FORD MOTOR COMPANY

      Look for the No GPS symbol to appear on the screen.

    Does the symbol appear on the screen? 

    Yes  GO to  Z6.
    No  GO to  Z5.

  5. Z5 CHECK FOR SCAN TOOL COMMUNICATION WITH THE APIM

    • Ignition ON.
    • Using a diagnostic scan tool, perform the network test.

    Does the scan tool communicate with the APIM ? 

    Yes  GO to  Z7.
    No  REFER to Refer to article 'Module Communications Network', Go to Pinpoint Test S .

  6. Z6 CHECK FOR GPSM COMMUNICATION WITH THE APIM

    • Using a diagnostic scan tool, perform an APIM self-test.

    Are any DTCs recorded? 

    Yes  For DTC U016A:00, GO to Pinpoint Test AE . For other DTCs, refer to Information and Entertainment System - Sony ® Sound , DTC Chart: APIM.
    No  VERIFY the vehicle is located in a clear, open area to ensure the satellite Information can be received by the vehicle. DISCONNECT the battery for 5 minutes and RETEST the system for correct operation. If the concern is still present, and there are no DTCs recorded, GO to  Z9.

  7. Z7 RETRIEVE THE DTCs FROM THE APIM

    • Using a diagnostic scan tool, perform the APIM self-test.

    Are any DTCs present? 

    Yes  If DTC B1215:00 is present, GO to  Z8. If DTC U016A:00 is present, GO to Pinpoint Test AE . For APIM DTCs, Information and Entertainment System - Sony ® Sound , DTC Chart: APIM.
    No  GO to  Z8.
    8. NOTE: The Secure Digital (SD) card slot is spring loaded. To remove the Secure Digital (SD) card, push the card in and release it. Do not attempt to forcefully pull the card from the card slot. This may cause damage to the Secure Digital (SD) card.

  8. Z8 VERIFY THE SECURE DIGITAL (SD) CARD WITH NAVIGATION MAP IS PRESENT AND FULLY SEATED
    • Check for the presence of a Secure Digital (SD) card with map data in the Secure Digital (SD) slot of the media hub.

    Is the Ford supplied navigation map Secure Digital (SD) card present and fully seated? 

    Yes  GO to  Z9.
    No  If a non-Ford supplied Secure Digital (SD) card is present, EXPLAIN to the customer that only a Ford supplied map data card will work with the Navigation system. If a Ford supplied Secure Digital (SD) card is present, REINSTALL the navigation map Secure Digital (SD) card and make sure it is fully seated. TEST the system for normal operation.
    9. NOTE: The data on the existing Secure Digital (SD) card may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results.
    NOTE: Refer to the Owner Guide for End Users License Agreement (EULA) for map content and content details.

  9. Z9 VERIFY OPERATION WITH A KNOWN GOOD SECURE DIGITAL (SD) CARD WITH NAVIGATION MAP
    • Using a known good Secure Digital (SD) card with map navigation, equivalent to original card, if possible, attempt to use the navigation system.

    Does the navigation map operate correctly and is the Secure Digital (SD) fault not present? 

    Yes  GO to  Z10.
    No  GO to Pinpoint Test U .

  10. Z10 VERIFY SECURE DIGITAL (SD) CARD CONDITION

    • Inspect the Secure Digital (SD) card for damage.
      • Damaged Secure Digital (SD) card contact pins
      • Damaged, bent or broken Secure Digital (SD) card case.

    Is any damage present? 

    Yes  INSTALL a new navigation Secure Digital (SD) card.
    No  GO to  Z11.

  11. Z11 RECHECK THE ORIGINAL SECURE DIGITAL (SD) CARD WITH NAVIGATION MAP

    • REINSTALL the original Secure Digital (SD) card with map data into the Secure Digital (SD) slot of the media hub and attempt to use the navigation system.

    Does the navigation map operate correctly and is the Secure Digital (SD) fault not present? 

    Yes  The Secure Digital (SD) fault was due to an intermittent conductivity concern, or the Secure Digital (SD) card was not fully seated in the card slot. The navigation system is operating correctly at this time.
    No  GO to  Z12.

  12. Z12 CHECK OPERATION OF NAVIGATION SYSTEM WITH MANUAL DESTINATION ENTRY

      NOTE: Dragging your finger and pinching two fingers will not scroll to a location or zoom in or out as in other devices on the market. Holding your finger on a location off-center will cause the map to scroll to that location. Refer to the Owner Guide for more information about navigating the map screen.
    • Using the map feature, touch the screen at the requested destination.
    • Verify there is a road present on the map at the requested location and verify the address of the destination is correct.

    Does the navigation system properly navigate to the destination requested? 

    Yes  GO to  Z13.
    No  The information on the navigation Secure Digital (SD) card may not include the correct map data, or is in a different format than what was expected. The system is operating correctly at this time. NOTIFY the customer that there may be an updated map upgrade available for purchase.

  13. Z13 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE NAVIGATION SYSTEM OPERATION

    • Disconnect the battery for 5 minutes, then reconnect it.
    • Turn the infotainment system on and wait for the system to re-initialize.
    • Operate the navigation system.

    Does the navigation system operate correctly? 

    Yes  The concern was resolved by resetting the audio system modules. The navigation system is operating correctly at this time.
    No  GO to  Z14.

  14. Z14 CHECK FOR CORRECT GPSM OPERATION

    • Ignition OFF.
    • Disconnect and inspect the GPSM connector.
    • Repair:
      • Corrosion (clean module pins or install new connectors or terminals)
      • Damaged or bent pins (install new terminals or pins)
      • Pushed-out pins (install new pins as necessary)
    • Reconnect the GPSM connector. Make sure it seats and latches correctly.
    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new GPSM. REFER to Global Positioning System Module (GPSM) . If the concern is still present,  Z15.
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

  15. Z15 CHECK FOR CORRECT APIM OPERATION

    • Ignition OFF.
    • Disconnect and inspect the APIM connector.
    • Repair:
      • Corrosion (clean module pins or install new connectors or terminals)
      • Damaged or bent pins (install new terminals or pins)
      • Pushed-out pins (install new pins as necessary)
    • Reconnect the APIM connector. Make sure it seats and latches correctly.
    • Wait 2 minutes for the APIM to re-initialize.
    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, Refer to APIM HARDWARE TESTING .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
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