Various Vehicles - Paint And Bumper Concern Analysis (G0000108)

VARIOUS VEHICLES - PAINT AND BUMPER CONCERN ANALYSIS

TECHNICAL SERVICE BULLETIN

SUMMARY

This article supersedes GSB 22-7023 to update the Service Information.

This article is designed to provide examples of paint conditions/damage to assist in determining if the condition is warrantable/non-warrantable. Refer to the latest version of the Warranty and Policy manual for the latest paint damage warranty coverage. Paint damage is only warrantable on the original factory paint. Use this document to assist in determining warrantable paint concerns.

SERVICE INFORMATION

Ford Motor Company recommends that when resolving customer paint finish appearance concerns, every effort should be made to preserve the factory paint and corrosion protection. Repairing or improving paint finish appearance concerns with touch-ups and polishing techniques should be considered whenever possible as an alternative to removing and refinishing painted surfaces. Minor imperfections in sheet metal seams (inside door areas, inside liftgates, tailgate and under hood areas) can be considered normal in some situations. Efforts to repair or refinish these areas for minor cosmetic defects may compromise or remove the factory corrosion protection and may cause long-term durability concerns. Make sure the vehicle owner is aware of these conditions before attempting repairs.

Environmental damage can be removed by following the Environmental Fallout Procedure detailed in Section 501 of the Workshop Manual. Once the environmental damage is removed, buffing and polishing may be required.

According to the Owner's Manual, owners are expected to wash and wax their vehicle regularly, including the bumper system, to remove harmful deposits from the vehicle's surfaces to help protect the finish.

Clean the chrome and stainless steel parts with polish to prevent rust or corrosion.

Non-warrantable Conditions 

• Surface rust and deterioration of paint, trim, and appearance items that result from use and/or exposure.
• Dents, dings, scratches, nicks, chips, punctures, bird and/or bee droppings, tree sap, road salt.
• Normal paint deterioration due to exposure.
• Underbody surface rust on frame or chassis components on vehicles reported as sold.

Warranty Conditions 

• Bumper under-chrome defects; thin or peeling chrome.
• Paint runs, over spray, sags, blistered/peeling paint.
• Excessive dirt specs in paint.
• Thin paint, orange peel.
• Wavy sheet metal, file, grinder or weld marks.
• Outward sheet metal dents.
• Surface corrosion with no impact present is covered under the New Vehicle Warranty. The Corrosion Warranty also covers surface corrosion on aluminum body panels, however steel body panels would require sheet metal perforation caused by naturally occurring corrosion.
  • NOTE: See the Warranty and Policy Manual for more information and for specific coverages.
  • Iron oxide (rail dust) or acid rain.
  • NOTE: Although not a factory defect, damage caused by airborne material/environmental fallout damage (such as rail dust or acid rain) to exterior finish has limited coverage according to the Warranty and Policy Manual. Refer to the OWS User Guide for correct claiming sub code

DIRT IN THE FINISH (WARRANTABLE)

Dirt, sealer, and other debris trapped during the factory finish application. (Figures 1-2)

IMPACT (CHIPS, DENTS, ETC.) (NON-WARRANTABLE)

Impact damage causing removed finish, substrate damage, and jagged edges. (Figures 3-4)

Peeling (Warrantable) 

Peeling (without damage) to indicate an adhesion defect. (Figures 5-6)

PEELING/CRACKING PAINT (WITH DAMAGE) (NON-WARRANTABLE)

Peeling or cracks occur from stress due to impact or flexing of the substrate. (Figures 7-8)

RUNS/THIN PAINT (WARRANTABLE)

Causes include excessive or lack of material. (Figures 9-10)

STAINS (NON-WARRANTABLE)

Stains may exhibit a drip pattern from abrasive liquids. Etching cannot be felt and will appear dull. (Figures 11-12)

Orange Peel, Popping (Warrantable) 

Small texture differences best seen in a reflection of light. (Figures 13-14)

ABRASION, WEAR (NON-WARRANTABLE)

Impact and abrasion. (Figures 15-16)

PAINT COLOR VARIATION (WARRANTABLE)

Normal variations are seen with different substrates but color differences should not be noted from all angles. (Figures 17-18)

ETCHING FROM ABRASIVES INCLUDING ENVIRONMENTAL (NON-WARRANTABLE)

Bird and bee droppings, tree sap. Etching (discolored) cannot be felt. Cracking/removed finish. (Figures 19-20)

ENVIRONMENTAL FALLOUT (LIMITED COVERAGE)

Although this is not a factory defect, damage caused by airborne material/environmental fallout (such as rail dust or acid rain) to exterior finish has limited coverage outlined in the Warranty and Policy Manual. Refer to the OWS User Guide for correct claiming sub code and the Workshop Manual for the environmental fallout removal procedure. (Figures 21-22)

CORROSION (WARRANTABLE)

Surface corrosion with no impact present is covered under the New Vehicle Warranty. (Figures 23-24) The Corrosion Warranty also covers surface corrosion on aluminum body panels, however steel body panels would require sheet metal perforation caused by naturally occurring corrosion. See the Warranty & Policy Manual for more information.

Figure 23 - Steel body panels - corrosion with no perforation (warrantable under New Vehicle Warranty only)

Figure 24 - Aluminum body panels - corrosion (warrantable under New Vehicle and Corrosion Warranty with no perforation requirement)

CORROSION (NON-WARRANTABLE)

Surface corrosion which can be removed with cleaning. (Figure 25)

Corrosion caused by damage. (Figure 26)

RUST PERFORATION (WARRANTABLE)

Rust damage resulting in perforation (holes).

Figure 27 - Steel body panels - corrosion with perforation (covered under the Corrosion Warranty)

Mechanically Caused Perforation (Non-warrantable) 

Corrosion must be naturally occurring. (Figure 28)

PREVIOUS REPAIR (NON-WARRANTABLE)

Indicated by peeling paint atop the same/different color. Visible body filler. (Figures 29-30)

CLEAR COAT PEELING (NON-WARRANTABLE)

The factory paint process bonds color and clear coats together preventing clear coat peeling. (Figures 31-32)