Various Vehicles - Rear-View Mirror Concern Analysis (G0000130)

WARNING: This page is about the Explorer Base, 2.0L Eng VIN 9, which is a different variant/trim than selected.

Publication date: 2022-01-18
Reference number: G0000130
Supersedes refnos: 19-7044, 20-7008, 20-7087, 22-7004, G0000092

VARIOUS VEHICLES - REAR-VIEW MIRROR CONCERN ANALYSIS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 22-7004, Date of Issue: January 18, 2022

FORD:

All models

Superceded Bulletin(s): 20-7087, Date of Issue: January 18, 2022

SUMMARY

This article supersedes GSB 20-7087 to update the vehicle model years affected.

This article is designed to provide examples of rear-view mirror conditions/damage to assist in determining if the condition is warrantable/non-warrantable. Refer to the latest version of the Warranty and Policy Manual for the latest mirror warranty coverage.

Use this article to assist in determining warrantable interior and exterior mirror concerns.

SERVICE INFORMATION

Loose interior mirror mounts are most commonly the result of not being seated or the mount/attachment being damaged. Reseating the mirror per the Workshop Manual (WSM) may correct this concern. If the windshield has been replaced, damage to the mount can occur from improper removal/installation.

Loose exterior mirrors are most commonly the result of damage to the mount, or a power mirror which requires synchronization. Power mirror synchronization is outlined in the WSM and Owner's Manual.

PEN TEST

A pen test should be used to determine glass impact damage. Slowly run the tip of a ball point pen inside the crack throughout its entire length. If an impact is present, the pen helps to feel an impression.

NON-WARRANTABLE CONDITIONS

A mirror can be damaged from abuse or impact and show little or no witness marks on housing. Shiny or flat spots, on the housing, indicate abuse or impact.

Typical damage from abuse or impact:

Mirror glass missing
Glass with scratches or cracks
Glass loose due to broken pivot or missing jackscrews
Scrapes on housing resulting from impact or abuse
Attachments loose due to impact
Broken mirror motor plate
Glass reattached (glued) after impact
Broken pivot neck/housing

Warranty defects:

Glass discoloration and distortion
Electrical failure of motors and switches
Wiring harness shorted
Single glass crack on heated mirror
Single line glass stress crack

NOTE: Only defective mirror components are covered. Entire mirror assemblies will not be covered when a single component replacement will remedy the concern.

DIRTY MIRROR HOUSING (NON-WARRANTABLE)

WSM states: clean the entire mirror assembly and glass to assist in verification of the customer concern and/or impact damage. Do not clean any mirror glass or housing with an ice scraper, razor blade, abrasive pad, harsh chemicals or petroleum based cleaning products, as these may damage the mirror glass and/or housing. (Figure 1)

SCRAPES, IMPACT, BROKEN HOUSING, LOOSE ATTACHMENT (NON-WARRANTABLE) (FIGURE 2)

SINGLE LINE CRACK ON HEATED MIRROR (WARRANTABLE)

This crack will occur from thermal stress. Refer to the pen test at the beginning of this article to determine impact damage. (Figure 3)

GLASS LOOSE, BROKEN MOTOR (NON-WARRANTABLE) (FIGURE 4)

MELTED HOUSING (NON-WARRANTABLE)

Extreme heat will cause distortion in the grain. (Figure 5)

DISCOLORED GLASS (WARRANTABLE) (FIGURE 6)

DISCOLORED HOUSING (NON-WARRANTABLE)

Stains may have a liquid drip or spray pattern (shown) from contact with harsh liquids (Figure 7)

DISTORTED MIRROR GLASS REFLECTION (WARRANTABLE) (FIGURE 8)

DISTORTED PUDDLE LAMP PROJECTED IMAGE (WARRANTABLE) (FIGURE 9)

PORTION OF MISSING GLASS (WARRANTABLE)

Adhesive is still present on the mirror backing plate which and securely attached to the motor. (Figure 10)

MISSING MIRROR GLASS (NON-WARRANTABLE)

The backing plate is missing. (Figure 11)

INTERIOR MIRROR GLASS CRACKED (NON-WARRANTABLE)

Excessive force including improper removal/installation. (Figure 12)

BROKEN WINDSHIELD (NON-WARRANTABLE)

Excessive force including improper removal/installation. (Figure 13)

INTERIOR MIRROR DETACHED PIVOT (NON-WARRANTABLE)

Excessive force will detach the press fit pivots. (Figure 14)

BLOCKED LIGHT SENSOR (NON-WARRANTABLE)

Obstruction will cause inoperative automatic high beam. (Figure 15)

FOLDED FORWARD (NON-WARRANTABLE)

Exterior mirrors that are folded forward will indicate a broken detent. (Figure 16)

POWER FOLDING MIRROR DETENT PIN DAMAGE (NON-WARRANTABLE)

Power-fold trailer tow mirrors are designed to operate the mirror between "home" to "folded" position. They are also designed to manually fold forward beyond "home" position. If the mirror is forcefully pushed beyond the "forward fold" position, the detent pin in the mirror is damaged and will not stop at "home" position using the power-fold button. To test this, push the power-fold button. If the mirror unfolds forward past "home" position (using the power fold button), it is not warrantable. (Figures 17-18)

GRAINING REMOVED FROM PLASTIC MIRROR HOUSING (NON-WARRANTABLE)

Physical damage that is often accompanied by power-fold mirror detent pin damage. (Figure 19)

NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, workshop manual (WSM) procedures or technical training or wiring diagram information.