Front Window Glass Jumps/Chatters During Up/Down Travel (17-2267)

FRONT WINDOW GLASS JUMPS/CHATTERS DURING UP/DOWN TRAVEL

TECHNICAL SERVICE BULLETIN

ISSUE

Some 2011-2017 Explorer vehicles may exhibit front window glass that jumps/chatters during up/down movement.

ACTION

Follow the Service Procedure steps to correct the condition.

PARTS

Warranty Status:  Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

LABOR TIMES

REPAIR/CLAIM CODING

TOOL LIST

SERVICE PROCEDURE

1. Remove the front window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11.
2. Remove the front door glass. Refer to WSM, Section 501-11.
3. Remove the front door glass top run. Refer to WSM, Section 501-11.
4. Disconnect and remove the front door wiring harness.
5. Locate and drill the new regulator hole.
   1. Place a ruler horizontally along the top edge of square hole shown in Figure 1 draw a line 65 mm (2.5 inch) long. Refer to 1 in Figure 2. (Figure 1-2)
   2. Measure 46 mm (1.8 inch) from the door latch side edge of the square hole and place a vertical mark at the intersection of the horizontal line drawn in Step  1. Refer to 2 in Figure 2. (Figure 2)
   3. Measure down 2 mm (.08 inch) from the horizontal line along the vertical line and place a mark. Refer to 3 in Figure 2. (Figure 2)
   4. Place a centering mark at the location marked in Step  3 using a hammer and center punch and drill a 9 mm (.35 inch) diameter hole.
6. Locate and drill the new wiring harness retention clip hole.
   1. Place a straight edge vertically along the edge of the large stamped regulator access opening in the door on the door hinge side of the opening and draw a line that extends to the bottom of the stamped opening. (Figure 3)
   2. Place the straight edge horizontally along the lowest point of the stamped opening and across the top of the round hole towards the door hinge side of the door and draw a line between the bottom of the stamped opening and the hole. Refer to 2 in Figure 4. (Figure 4)
   3. Measure up 32 mm (1.25 inch) from the horizontal line along the vertical line and place a centering mark using a center punch and hammer. Drill a 6.5 mm (.25 inch) diameter hole. Refer to 3 in Figure 4. (Figure 4)
   4. Apply Motorcraft® Anti-Corrosion Coating to all drilled holes.
7. Print and cut out the information label.
   1. Click on this link to retrieve the information label  .
   2. Attach to the door sheet metal above the window regulator access opening using clear packaging tape completely covering the label with tape. (Figure 5)
8. To install the new wiring harness, door glass top run, door glass, window regulator, window motor, water shield, and door trim panel, reverse the removal procedure.
9. Repeat steps  1- 8 on the other front door.
10. Is the vehicle a 2016 or 2017 and equipped with Memory Seats?
    1. Yes - reprogram the driver and passenger door modules using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 108.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
    2. No - repair is complete.