Pinpoint Test M : The Sync ® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)

M1 CHECK FOR SCAN TOOL COMMUNICATION WITH THE APIM

Using a diagnostic scan tool, preform the network test.

Does the APIM pass the network test?

Yes	GO to M2.
No	Refer to article 'Module Communications Network', Go to Pinpoint Test S .

NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC ® system.

M2 CHECK THE SYNC ® SYSTEM OPERATION

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel switches to enter each mode.

Do all of the SYNC ® inputs function correctly?

Yes	The SYNC ® system is operating correctly at this time. CARRY OUT a SYNC ® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC ® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.
No	GO to M3.

M3 RESET THE APIM AND RECHECK SYNC ® SYSTEM OPERATION

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel switches to enter each mode.

Do all of the SYNC ® inputs function correctly?

Yes	The SYNC ® system is operating correctly at this time. CARRY OUT a SYNC ® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC ® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.
No	If only some (but not all) of the inputs are inoperative, refer to Information and Entertainment System - Premium , Symptom Chart: SYNC ® System to diagnose the observed symptom. If all inputs are inoperative and/or DTC U3000:04 is present, Refer to APIM HARDWARE TESTING .