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Pinpoint Test Am : Voice Recognition Does Not Operate Correctly To Voice Navigate To A Destination

  1. AM1 DETERMINE IF THE VEHICLE IS EQUIPPED WITH A FACTORY-INSTALLED NAVIGATION SYSTEM

    • Make sure the correct VIN was entered on the technician service publication website.
    • Hover the mouse cursor over or click on the OASIS tab toward the top LH corner of the screen.
    • Select HVBoM (Historical Vehicle Bill of Material).
    • Enter the map data Secure Digital (SD) card base part number "19H449" (do not include quotation marks).
    • Press Enter on the keyboard or click on "View BoM (Build of Material)".
      • If the vehicle is equipped with a factory-installed navigation system, a row will appear indicating "CARD-MEMORY" in the DESCRIPTION column.
      • If the vehicle is not  equipped with a factory-installed navigation system, a row will not  appear and the DESCRIPTION column will be blank.

    Does the technician service publication website indicate the vehicle is equipped with a factory-installed navigation system? 

    Yes  GO to  AM2.
    No  Ford Motor Company does not support the addition of a navigation system to vehicles not equipped with a factory-installed navigation system.

  2. AM2 CHECK THE FDIM TOUCHSCREEN RH UPPER TAB

    • Ignition ON.
    • Check the navigation status of the FDIM touchscreen RH upper tab with the vehicle running for at least one minute.

    Does the FDIM touchscreen RH upper tab read Navigation and OASIS indicate that the vehicle should be equipped with Navigation? 

    Yes  GO to  AM4.
    No  GO to  AM3.

  3. AM3 REPROGRAM THE APIM

    • Override the Service Pack Installation and perform a Full Flash/Force CIP.
    • Once the APIM programming is complete and the system has re-initialized, confirm that the RH upper tab of the FDIM touchscreen displays "NAVIGATION" and the navigation system operates correctly.

    Does the RH upper tab of the FDIM touchscreen display "NAVIGATION" and the navigation system operate correctly? 

    Yes  The concern was resolved by reflashing the APIM. TEST the voice recognition system for correct operation.
    No  GO to  AM5.

  4. AM4 VERIFY THAT NO TRAFFIC RESTRICTIONS OR NAVIGATION RESTRICTIONS ARE IN PLACE USING THE OWNER GUIDE

    • Using the Owner Guide, verify that Route Preferences are not set to avoid freeways, toll roads, ferries and car trains when planning a route.
    • Using the Owner Guide, verify that Traffic Preferences are set properly.
    • Change preferences, as necessary, and operate the Voice Navigation system.

    Does the Voice Navigation system operate as expected? 

    Yes  The system is operating correctly at this time. Using the Owner Guide, EXPLAIN to the customer how the preference settings and traffic restrictions can affect the route destination results.
    No  GO to  AM5.

  5. AM5 CHECK THE AUDIBLE PROMPT FUNCTIONALITY

    • Operate the audio system in AM/FM mode.
    • Operate the VOICE steering wheel switch and listen for the SYNC ® audible prompt.

    Does the SYNC ® system produce an audible prompt correctly indicating voice recognition mode has been entered? 

    Yes  GO to  AM6.
    No  GO to Pinpoint Test V .

  6. AM6 CHECK THE OPERATION OF THE "DESTINATION" VOICE COMMAND

    • Operate the VOICE steering wheel switch and listen for the SYNC ® audible prompt.
      NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the system from correctly recognizing spoken commands.
    • Clearly speak the word "Navigation".

    Does the SYNC ® system respond correctly to the "Navigation" voice command? 

    Yes  GO to Pinpoint Test Z .
    No  For a concern with the voice recognition for navigation being inoperative or not operating correctly, the system is operating correctly at this time. The concern may have been caused by an insufficiently quiet vehicle or the destination being requested not being part of the map information. Determine if you can manually locate the vehicle on the map for the desired destination. Determine if the address selected and displayed on the screen is the same as the one being requested via the voice command. For a concern with poor quality or no outgoing audio being heard on the outside device during a phone call, GO to Pinpoint Test T .
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