UCONNECT + SIRIUSXM Guardian

WARNING:

To avoid serious or fatal injury on vehicles equipped with airbags, disable the Supplemental Restraint System (SRS) before attempting any steering wheel, steering column, airbags, airbag curtains, knee blocker, seat belt tensioner, impact sensor or instrument panel component diagnosis or service. Disconnect the Intelligent Battery Sensor (IBS)/negative battery cable assembly from the negative battery post, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

The hardwired circuits between components related to the Radio Receiver Module (radio) and the Uconnect® + SiriusXM® Guardian system may be diagnosed using conventional diagnostic tools and procedures. Refer to the appropriate wiring information. The wiring information includes wiring diagrams, details of wire harness routing and retention, connector pin-out information and location views for the various wire harness connectors, splices and grounds. For proper wire repair, and connector repair procedures. Refer to STANDARD PROCEDURE . and. Refer to REMOVAL . Refer to INSTALLATION .

However, conventional diagnostic methods will not prove conclusive in the diagnosis of the radio or the electronic controls and communication between modules and other devices that provide some features of the Uconnect® + SiriusXM® Guardian™ system.

A Light Emitting Diode (LED) indicator between the inside rear view mirror push buttons provides an indication of the status of the Uconnect® + SiriusXM® Guardian™ embedded cellular device. Any fault indication is accompanied by a pop up screen in the radio electronic touchscreen display. The following indications are provided whenever the status of the ignition switch is ON or Accessory:

Solid Green - No active call.
Flashing Green - A Uconnect® Care or SOS call is active.
Solid Red - A CAN, embedded cellular device, cellular antenna or wiring fault has been detected.
Off - No power supply to the rear view mirror.

In addition to the LED indicator on the mirror, one of the following error messages may appear in the radio touchscreen display. These error messages will coincide with a solid red mirror LED indication.

Critical VIN Error - This message typically indicates the radio data was not provisioned with the back end database, or that critical data within the radio is missing. Diagnosis of this type of failure will require the assistance of the network provider.
1. Enter the Dealer Mode menu using one of three methods, depending on the radio in the vehicle.
  NOTE:
  *The preferred method of recording the information requested below for the Uconnect® Care network engineer is to take a picture of each screen using a cellphone camera to transfer that picture to the network engineer (or Star agent).
  - Method One
    With the radio ON, enter the Dealer Mode menu by selecting the driver temperature up, temperature down, and front defrost buttons simultaneously until the menu appears (about 5-8 seconds).
  - Method Two
    With the radio ON, enter the Dealer Mode menu by pressing the SCREEN OFF button, then immediately lightly press both lower corners of the display screen until the menu appears (about 5-10 seconds).
  - Method Three
    With the radio ON, enter the Dealer Mode menu by pressing the SCREEN OFF button, then immediately lightly press the lower left and upper right corners of the display screen until the menu appears (about 5-10 seconds).
  1. Navigate through the System Information menu to the Radio Part Information menu.
  2. *Write down/photograph the Serial Number, Software Version and Application Version (as applicable to the radio in the vehicle) listed on the Radio Part Information menu. The serial number begins with a T .
2. Navigate back to the Dealer Mode menu.
  The network engineer will need the connectivity information which is dependent on the radio in the vehicle. The method of obtaining this information is by using one of two methods:
  
  Method One
  1. Navigate through the ##Menu Basic menu to the ##RTN# menu.
  2. *Write down/photograph the MDN number listed on the ##RTN# menu.
  3. *Write down/photograph the MEID number listed on the ##RTN# menu.
  Method Two
  1. Navigate through the Service Information menu to the Connectivity (Information) menu.
  2. *Write down/photograph the MSISDN number listed on the Connectivity (Information) menu.
  3. *Write down/photograph the IMEI number listed on the Connectivity (Information) menu.
  4. *Write down/photograph the ICCID number listed on the Connectivity (Information) menu.
3. Place a call to Uconnect® Care. Provide your dealer code, name, call back number and the Vehicle Identification Number (VIN). Request a ticket be opened with the network engineers to assist with Uconnect® + SiriusXM® Guardian™ diagnostics. A ticket will be opened with the network engineers and a call back will occur within 15 minutes for additional assistance and diagnostics. If there is no call back within 15 minutes, create a STAR case and submit the pictures and information along with scan and configuration reports.
Vehicle Phone Requires Service - This message can indicate a fault with the antenna, the inside rear view mirror, communication with the Occupant Restraint Controller (ORC) module or any of the hardwired circuits between these components. Check for an active or stored Diagnostic Trouble Code (DTC) for any of the listed components. Follow all of the steps found in the diagnostic information for the retrieved DTC and fully check the hardwired circuitry associated with the DTC. If no DTC can be retrieved, an internal failure within the radio may exist.

NOTE:

Validation and diagnosis of many of the conditions listed below will require access to both the paired Bluetooth® device and the Personal Identification Number (PIN) required for that device.

UCONNECT + SIRIUSXM GUARDIAN DIAGNOSIS
CONDITION	POSSIBLE CAUSES	CORRECTION
POOR VOICE RECOGNITION	1. User is not waiting for the beep tone acknowledgment before issuing voice commands.	1. Be certain the user knows to wait for the acknowledgment beep tone prior to issuing voice commands.
	2. User is not issuing voice commands in a smooth and consistent speaking voice.	2. Be certain the user is issuing voice commands in a normal, smooth and consistent speaking voice. The Advanced Speech Recognition (ASR) engine is designed to recognize normal speech patterns and at a normal tone. Some users tend to speak to a computer loud and slow, which results in reduced performance.
	3. User is not using proper Voice Recognition syntax.	3. User must speak using proper Voice Recognition syntax.
	4. High noise levels within the passenger compartment.	4. ASR engine performance is increased when noise conditions in the passenger compartment are lowered. Ideal conditions include having the windows closed and the blower fan set to LOW or OFF.
	5. Passengers are talking while the user is attempting to issue a voice command.	5. Although designed to focus on sounds from the driver's seated position, the directional microphones will pick up sounds from any seating position in the vehicle. ASR engine performance is increased in low noise environments.
	6. Foreign objects interfering with microphone input.	6. Verify that there are no foreign objects obstructing the microphones in the headliner that could be interfering with microphone reception.
	7. The microphone is not properly attached to the headliner.	7. The microphones must be firmly mounted to the headliner. Be certain the microphone is properly installed.
	8. The incorrect Uconnect® switch button is being pressed.	8. Phone features are accessed using the Uconnect® Phone button on the steering wheel or the Phone soft key in the radio display. Other Uconnect® Voice Recognition features are accessed using the Uconnect® VR button or soft key.
	9. Microphone failure.	9. Use a diagnostic scan tool and the appropriate diagnostic procedures for additional diagnosis of the microphone.
REMOTE SERVICES INOPERATIVE	1. Uconnect® + SiriusXM® Guardian™ registration incomplete.	1. Select the Apps soft key in the radio display, then select the Uconnect® + SiriusXM® Guardian™ Registration App soft key from the Apps list. For additional assistance press the ASSIST button on the inside rear view mirror to contact Uconnect® Customer Care.
	2. Phone is not compatible.	2. Be certain that the phone is compatible and is paired to the radio. A list of suggested phones is available at: https://www.driveuconnect.com/ .
	3. Uconnect® + SiriusXM® Guardian™ subscription service is inactive in the radio.	3. This feature is only available with the Uconnect® + SiriusXM® Guardian™ subscription service. Be certain that the subscription service account is active in the radio.
	4. Cellular antenna issue.	4. Refer to the Audio And Video System service information for additional diagnosis of the cellular (combination) antenna.
	5. Radio Frequency Hub (RFH) Module issue.	5. Additional diagnosis of the RFH requires the use of a diagnostic scan tool and the appropriate diagnostic procedures.
AUDIO OUTPUT TOO LOW	1. Volume setting on Bluetooth® device set too low.	1. Set the volume of the phone or other Bluetooth® device to about three quarters (3/4) of full or maximum volume.
AUDIO OUTPUT TOO LOW	2. Volume setting on the radio.	2. Set the volume of the radio to the desired level during an active Uconnect® Access feature session.
UCONNECT® + SIRIUSXM® GUARDIAN INOPERATIVE - NO GREEN OR RED LED INDICATOR	1. Status of ignition switch is OFF.	1. Ignition switch status must be ON or ACCESSORY during Uconnect® + SiriusXM® Guardian™ operation.
	2. Inside rear view mirror wiring not connected.	2. Be certain the wire harness for the inside rear view mirror is connected and fully engaged.
	3. Ineffective ground circuit.	3. Test and repair the open inside rear view mirror ground circuit if required.
	4. Ineffective feed circuit.	4. Test and repair the open inside rear view mirror feed circuit if required.
UCONNECT® + SIRIUSXM® GUARDIAN INOPERATIVE - GREEN LED INDICATOR	1. Uconnect® + SiriusXM® Guardian™ registration incomplete.	1. Select the Apps soft key in the radio display, then select the Uconnect® + SiriusXM® Guardian™ Registration App soft key from the Apps list. For additional assistance press the ASSIST button on the inside rear view mirror to contact Uconnect® Customer Care.
	2. Uconnect® + SiriusXM® Guardian™ subscription service is inactive in the radio.	2. Many Uconnect® + SiriusXM® Guardian™ features are only available with the Uconnect® + SiriusXM® Guardian™ subscription service. Be certain that the subscription service account is active in the radio.
	3. Uconnect® + SiriusXM® Guardian™ application (app) corrupt or improperly installed.	3. Perform the Uconnect® + SiriusXM® Guardian™ System Reinstall Applications Standard Procedure. Refer to UCONNECT® + SIRIUSXM® GUARDIAN™ SYSTEM .
UCONNECT® + SIRIUSXM® GUARDIAN INOPERATIVE - RED LED INDICATOR	1. Loss of Controller Area Network - Interior High Speed (CAN-IHS) or CAN-Chassis (CAN-C) communication.	1. Additional diagnosis of CAN-IHS or CAN-C communication requires the use of a diagnostic scan tool and the appropriate diagnostic procedures.
	2. Cellular antenna issue.	2. Refer to the AUDIO/VIDEO/ENTERTAINMENT/CONNECTIVITY (SERVICE INFORMATION) for additional diagnosis of the cellular (combination) antenna.
	3. Ineffective embedded cellular device.	3. Additional diagnosis of the radio requires the use of a diagnostic scan tool and the appropriate diagnostic procedures. Test and replace the radio, if required.