Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update From 4.34 And 4.36 To 4.37 (08-125-24)

WARNING: This page is about the Voyager L, Gas, which is a different variant/trim than selected.

Publication date: 2024-05-10
Reference number: 08-125-24

GLOBAL TELEMATICS BOX MODULE (TBM) FIRMWARE OVER THE AIR (FOTA) SOFTWARE UPDATE FROM 4.34 AND 4.36 TO 4.37

TECHNICAL SERVICE BULLETIN

Reference Number(s): 08-125-24, Date of Issue: May 10, 2024

CHRYSLER:	2021 - 2022 (RU) Chrysler Pacifica/Voyager, (WD) Dodge Durango; 2022 (MP) Jeep Compass
GROUP:	08 - Electrical

VEHICLES AFFECTED

2021 - 2022 (RU) Chrysler Pacifica/Voyager

2021 - 2022 (WD) Dodge Durango

2022 (MP) Jeep Compass

This bulletin applies to vehicles equipped with a Global Telematics Box Module (Sales Code RDG).

CUSTOMER SYMPTOM

Improving app connectivity.

CAUSE

TBM Software.

REPAIR SUMMARY

This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37.

NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP.

DISCUSSION

Vehicles sold in the U.S. and Canada can now receive software updates "over-the-air". Updates to software will occur in a phased roll-out. The software is updated through a built in cellular modem in the vehicle. Customers will see a notification on their radio screen when new software is available for their radio Fig. 1. The owner will have the option to update the radio or schedule the update for later. There is not an option to decline the update indefinitely, the update must be performed.

NOTE: This is an Information Only Service Bulletin to inform the dealer how the FOTA update is performed. This document does not contain a LOP for reimbursement.

The vehicle needs to be in 'Park'. The ignition needs to be in the off position.
If the customer selects "Update Now" they can shut off the vehicle and leave. The update will be completed automatically.
NOTE: This step may take several minutes to complete.
Upon completion of update, the radio will display a confirmation message Fig. 2.

POLICY

Information Only