LEMON Manuals: Even more car manuals for everyone: 1960-2025
Home >> Chrysler >> 2021 >> Voyager LX, Gas >> Repair and Diagnosis >> Accessories & Equipment >> Entertainment Systems >> Audio/Video - Non-DTC Based Diagnostics >> Diagnosis And Testing >> Poor Or No Satellite Audio Reception >> Diagnostic Test

Diagnostic Test

  1. ANTENNA INSPECTION 
    1. Using Service Information locate and verify the antenna is on the vehicle.
    2. Visually inspect the Antenna for damage.

      Is the antenna missing or damaged?

      Yes 

      • Replace the Satellite Antenna in accordance with the Service Information.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .

      No 

      • Go To  2
  2. CHECK THE ANTENNA CONNECTIONS 
    1. Turn the ignition off.
    2. Disconnect the Satellite Radio Antenna connector at the Antenna.
    3. Disconnect the Satellite Radio Antenna connector at the rear of the Radio.
    4. Inspect both of the Satellite Radio Antenna connections and verify the Antenna is torqued to specification.

      Were the antenna connections clean and torqued to specification?

      Yes 

      • Go To  3

      No 

      • Clean the Satellite Antenna connection(s) / torque to specification as necessary.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
  3. CHECK THE RADIO 
    NOTE:

    Antenna reception testing

    must

    be done outside and away from man made structures or natural features to ensure all signals are not obstructed.

    1. Connect the (special tool #9977-6-SAT, Antenna) to the antenna connection on the back of the Radio.
    2. Turn the ignition on.
    3. Turn the Radio on and set it to Satellite band.
    4. Tune into several satellite stations.

      Is the Satellite reception still poor or not available?

      Yes 

      • Replace the Radio in accordance to the service information.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .

      No 

      • Go To  4
  4. TEST THE ANTENNA CABLE AT THE GLOVE BOX OPENING 
    NOTE:

    Antenna reception testing

    must

    be done outside and away from man made structures or natural features to ensure all signals are not obstructed.

    1. Turn the ignition off.
    2. Disconnect the (special tool #9977-6-SAT, Antenna) from the Antenna cable at the Radio.
    3. Connect the antenna cable back up to the Radio.
    4. Remove the Glove Box Assembly.
    5. Disconnect the yellow SDAR antenna connector that is attached to the blower housing.
    6. Connect the (special tool #9977-6-SAT, Antenna) with the 9977-6-5 adapter, to the SDAR antenna connector at the glove box opening.
    7. Turn the ignition on.
    8. Turn the Radio on and set it to Satellite band.
    9. Tune into several satellite stations.

      Is the Satellite reception now poor or not available?

      Yes 

      • Replace the antenna cable between the Radio and the in-line connector at the glove box opening.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .

      No 

      • Go To  5
  5. TEST THE ANTENNA CABLE FROM THE GLOVE BOX OPENING TO THE ANTENNA CONNECTOR 
    NOTE:

    Antenna reception testing

    must

    be done outside and away from man made structures or natural features to ensure all signals are not obstructed.

    NOTE:

    To continue this test, will require two technicians.

    CAUTION:

    Be extremely careful not to pull too hard on the headliner which could cause it to buckle. Support it if it starts to drop.

    1. Turn the ignition off.
    2. Re-connect the yellow SDAR connector at the glove box opening.
    3. Lower the headliner.
    4. Once the headliner is loose, move the front seats forward and lower the front seat backs and rest the headliner on top of the seats.
    5. Disconnect the yellow SDAR antenna cable connector on the rear roof support at the antenna base.
    6. Connect the (special tool #9977-6-SAT, Antenna) to the yellow SDAR Antenna cable connector near the antenna base.
    7. Turn the ignition on.
    8. Turn the Radio on and set it to Satellite band.
    9. Tune into several Satellite stations.

      Is the Satellite reception now poor or not available?

      Yes 

      • Replace the Antenna cable from the glove box opening to the Satellite Antenna.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .

      No 

      • Replace the Satellite Antenna base in accordance with the Service Information.
      • Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .