Symptom Driven Power Sliding Door System

SYMPTOM DRIVEN POWER SLIDING DOOR SYSTEM DIAGNOSIS

CONDITION	POSSIBLE CAUSES	CORRECTION
Door opens unexpectedly	Inoperative Power Sliding Door Control Module (PSDM), Instrument Cluster (IC) or Body Control Module (BCM)	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative latch assembly	Check wiring/cable connections
		Check for DTCs, replace latch if necessary
	Inoperative open/close command switch	Check for shorted or defective switch
		Check for shorted switch signal wiring. Repair as necessary.
	Inoperative striker	Striker misaligned or loose. Adjust as necessary. Refer to DOOR, SLIDING, ADJUSTMENTS .
		Striker damaged
		Replace striker if necessary.
Door will not open manually using inside handle	The child lock out switch is in the "LOCKED" position	Ensure the child lock out switch is in the "UNLOCKED" position.
	Inoperative inside handle assembly	Check for broken inside handle assembly.
		Check cable connections at latch and handle assembly.
		Check for binds or kinks in cable.
		Check for foreign matter preventing the operation of handle assembly.
		Replace the handle if necessary.
	Inoperative latch assembly	Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Replace latch if necessary
	Inoperative inside handle cable assembly	Check cable for binding
		Check cable for broken condition
		Replace the cable, if necessary
	Binding or sticking of components	Check for foreign matter preventing the operation of door
		Establish location of binding
		Replace necessary components
Door will not open manually using outside handle	Inoperative outside handle assembly	Check for broken outside handle assembly
		Check cable connections at latch and handle assembly.
		Check for binds or kinks in cable.
		Check for foreign matter preventing the operation of handle assembly
		Replace the handle if necessary
	Inoperative latch assembly	Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Replace latch assembly, if necessary
	Inoperative outside handle cable assembly	Check cable for binding
		Check cable for broken condition
		Replace the cable, if necessary
	Binding or sticking of components	Check for foreign matter preventing the operation of door
		Establish location of binding
		Replace necessary components
Sliding door will not open/close manually	Binding or sticking of components	Establish location of binding. Replace necessary components
	Inoperative latch assembly	Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Replace latch assembly, if necessary
Sliding door will not open/close under power	Binding or sticking of components	Open and close door manually to assess binding or high effort to move door. Establish location of binding and replace necessary components
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative latch assembly	Check for blown fuse and wire connections
		Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Troubleshoot using the proper diagnostic procedures information.
		Replace latch assembly, if necessary
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
	Inoperative full open switch	Troubleshoot using the proper diagnostic procedures information.
	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Power open/close obstacles	Binding or sticking of components	Open and close door manually to ensure smooth operation of hinges and rollers. Establish location of binding and repair or replace components as necessary
		Check for debris or foreign material in lower door track area. Repair as necessary
	Low battery voltage	Check vehicle charging system operation. Repair charging system and charge battery as necessary
	Inoperative striker	Striker misaligned or loose. Adjust as necessary. Refer to DOOR, SLIDING, ADJUSTMENTS .
		Striker damaged
		Repair or replace striker if necessary
	Inoperative latch assembly	Check for foreign matter preventing the operation of latch assembly
		Check wire connection
		Pawl and/or ratchet switch inoperative
		Full open switch inoperative
		Replace latch if necessary
	Inoperative hold open latch cable	NOTE: Inspect for damage to lower hinge assembly and hold open latch. Slack should be visible in hold open latch cable without tension on latch. If no slack is present or damage to components is visible, repair or replace components as necessary.
		Check tension on hold open latch cable
		Replace hold open latch cable, if necessary
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
		Check for loss of signal between PSDM and drive assembly motor
		Check wire connections
		Replace power sliding door drive assembly if necessary
	Stuck or intermittent inside/outside handle switch signal	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring door handle switch status with the scan tool. If handle switch status is inaccurate, replace the switch as necessary. If no handle switch problem exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
		Repair or replace handle switch as necessary
	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Power loss during power door operation	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Low battery voltage	Check vehicle charging system operation. Repair charging system and charge battery as necessary
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
No latching in primary and/or secondary positions	Inoperative inside/outside handle assembly	Go to that "POSSIBLE CAUSE" and review "CORRECTIONS"
	Inoperative latch assembly	Check wire connections and for blown fuse
		Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Troubleshoot using the proper diagnostic procedures information.
		Replace latch assembly, if necessary
	Binding or sticking of components	Establish location of binding and replace necessary components
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Door seal force too high	Inspect seals for damage, mis-assembly, foreign matter for door adjustment procedure and specifications. Refer to DOOR, SLIDING, ADJUSTMENTS .
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
	Inoperative striker	Striker misaligned or loose. Adjust as necessary. Refer to DOOR, SLIDING, ADJUSTMENTS .
		Striker damaged
		Repair or replace striker if necessary
Latch drags or hesitates during cinch operation	Inoperative latch assembly	Partially open effected power sliding door. Use a screwdriver to place latch in the secondary position, latch should start to cinch. Observe latch to confirm smooth operation of cinch function. If latch is dragging, hesitating then resuming, fails to cinch completely or is humming excessively, replace latch assembly.
Latch will not fully release from primary position	Inoperative latch assembly	Check wire connections and for blown fuse
		Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Troubleshoot using the proper diagnostic procedures information.
		Replace latch assembly, if necessary
	Inoperative fuel filler door lockout mechanism	Check operation of fuel filler door lockout mechanism.
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative striker	Striker misaligned or loose. Adjust as necessary. Refer to DOOR, SLIDING, ADJUSTMENTS .
		Striker damaged
		Repair or replace striker if necessary
	Cables worn and stretched	Replace cables as necessary
	Binding or sticking of components	Establish location of binding and repair or replace necessary components
Key fob, B-pillar or overhead console switch does not operate power sliding door	Blown Fuse	Check fuse and replace
	Battery voltage low	Check vehicle charging system operation. Repair charging system and charge battery as necessary
	Inoperative latch assembly	Check for foreign matter preventing the operation of latch assembly
		Check wire connection
		Pawl and/or ratchet switch inoperative
		Full open switch inoperative
		Replace latch if necessary
	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative key fob	Verify inoperative key fob by trying other key fob functions
		Replace key fob battery
		Reprogram key fob
		Replace key fob if necessary
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
		Check for foreign matter preventing the operation of gear motor assembly
		Check wire connections
		Replace power sliding door drive assembly if necessary
Door does not stay open	Inoperative hold open latch assembly	Check wire/cable connections
		Replace hold open latch, if necessary
	Inoperative hold open latch striker	Replace hold open latch striker, if necessary
High inside/outside opening effort	Inoperative latch assembly	Check wire connections and for blown fuse
		Check cable connections
		Check for foreign matter preventing the operation of latch assembly
		Troubleshoot using the appropriate diagnostic procedures information
		Replace latch assembly, if necessary
	Inoperative inside/outside handle assembly	Go to that "POSSIBLE CAUSE" and review "CORRECTIONS"
	Binding or sticking of components	Establish location of binding and repair or replace components as necessary
Latch over cinch or lack of cinch	Latch assembly pawl switch inoperative	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring pawl switch status with the scan tool. Close effected door to the primary position. Pawl switch should read "ON" with latch released and "OFF" with latch cinched. Slam door aggressively to the primary position and recheck pawl switch readings. If pawl switch status is inaccurate in any of the tests, replace the switch as necessary. If no pawl switch problem exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door continues to cinch closed during power mode	Inoperative latch assembly	Check wire connections and for blown fuse
		Check for foreign matter preventing the operation of latch assembly
		Troubleshoot using the appropriate diagnostic procedures information
		Replace latch assembly, if necessary
	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door continues to open during power mode (runaway motor)	Inoperative PSDM, IC or BCM	Using an appropriate scan tool, check for any PSDM Diagnostic Trouble Codes (DTCs). Diagnose any DTCs with the proper diagnostic procedures information. If no DTCs exist, cycle door while monitoring system status with the scan tool. If no power sliding door function exists check for loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
	Inoperative hold open latch assembly	Check wire/cable connections
		Replace hold open latch, if necessary
	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
		Check for foreign matter preventing the operation of gear motor assembly
		Check wire connections
		Replace power sliding door drive assembly if necessary
	Wiring problems (system or vehicle)	Check for open/shorted wiring and loose wire connections, Refer to the appropriate wiring information for complete circuit schematic or connector pin-out information.
Door opens very slowly	Inoperative power sliding door drive assembly	Troubleshoot using the proper diagnostic procedures information.
		Check for foreign matter preventing the operation of gear motor assembly
		Check wire connections
		Replace power sliding door drive assembly if necessary
	Binding or sticking of components	Establish location of binding and repair or replace necessary components
Squeaks, noises and rattles	Foreign material in door compartment	Remove foreign material
	Loose components	Check and tighten loose components as necessary
	Missing stabilizers, bumpers or anti-rattle components	Check to ensure components are present. Replace as necessary
	Misadjusted stabilizers, bumpers or anti-rattle components	Adjust components as necessary
	Poor door track lubrication	Lubricate the front portions of the side door tracks with "Door Ease®" or equivalent
	Clicking noise when door opens/closes and stops. Have to manually close/open door.	Perform power sliding door learn cycle. Refer to POWER SLIDING DOOR LEARN CYCLE .