Symptom Chart: Body Closures

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to SERVICE INFORMATION for information regarding Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
The power liftgate is inoperative	Fuse(s) Wiring, terminals or connectors Power liftgate motor Power liftgate latch LTM	If DTC B201A is present, GO to Pinpoint Test H . If DTC B201A is not present, GO to Pinpoint Test A
The power liftgate is inoperative from an individual switch	Wiring, terminals or connectors Power liftgate switch - instrument panel Power liftgate switch - rear Power liftgate switch - exterior LTM	GO to Pinpoint Test B
The power liftgate does not operate from a RKE transmitter	RKE transmitter	For vehicles without Intelligent Access (IA), REFER to DOOR HANDLES, DOOR LOCKS, DOOR LATCHES AND ENTRY SYSTEMS - WITHOUT INTELLIGENT ACCESS (IA) . For vehicles With Intelligent Access, REFER to DOOR HANDLES, DOOR LOCKS, DOOR LATCHES AND ENTRY SYSTEMS - WITH INTELLIGENT ACCESS (IA) .
The power liftgate Intelligent Access (IA) feature is inoperative (if equipped)	Wiring, terminals or connectors Intelligent Access (IA) key Liftgate Intelligent Access (IA) antenna Exterior liftgate release switch RFA module	REFER to DOOR HANDLES, DOOR LOCKS, DOOR LATCHES AND ENTRY SYSTEMS - WITH INTELLIGENT ACCESS (IA)
The power liftgate stops in secondary latch position	Mechanical binding Liftgate alignment Liftgate striker alignment Wiring, terminals or connectors Power liftgate latch LTM	GO to Pinpoint Test C .
The power liftgate stops during power open operation	The vehicle was started or taken out of park during a power open operation Mechanical binding	INITIALIZE the power liftgate. Refer to Power Liftgate Initialization . If the condition still exists, manually CLOSE the liftgate to the primary latch position. OPEN the liftgate, using the exterior handle or liftgate control switch with the vehicle in park and the ignition in the ON position. If mechanical binding does exist, REPAIR as necessary.
The power liftgate stops and chimes at the full open position	The power liftgate lost its full open position due to a mechanical repair (hinge adjustment, liftgate striker adjustment, motor or power liftgate rod assembly adjusted or repaired)	INITIALIZE the power liftgate. Refer to Power Liftgate Initialization .
The power liftgate reverses during a power close operation	Liftgate alignment Liftgate striker alignment Mechanical binding Wiring, terminals or connectors Power liftgate latch Power liftgate motor LTM	GO to Pinpoint Test D .
The power liftgate pinch strip does not stop/reverse the liftgate	Wiring, terminals or connectors Pinch strip switch LTM	GO to Pinpoint Test E .
The power liftgate does not power close (power open OK)	Initialization Wiring, terminals or connectors Pinch strip switch Power liftgate latch Mechanical binding Liftgate alignment Liftgate striker alignment LTM	GO to Pinpoint Test F
The power liftgate does not power open (power close OK)	Mechanical binding Liftgate alignment Liftgate striker alignment Power liftgate latch	GO to Pinpoint Test G .
The power liftgate closes (with a continuous chime) immediately after a power open	Excessive weight on the liftgate (for example, bike rack or snow and ice) Power liftgate full open position not learned correctly during power liftgate initialization procedure Liftgate assist cylinder LTM	GO to Pinpoint Test H
The power liftgate chime is inoperative	Wiring, terminals or connectors Power liftgate chime (part of the LTM) LTM	GO to Pinpoint Test I .
The power liftgate has excessive noise during operation	Liftgate alignment Mechanical binding	CHECK the liftgate alignment. Refer to Liftgate Alignment . TURN the power liftgate OFF (disable) from the message center and manually operate the liftgate. If mechanical binding does exist, REPAIR as necessary.